OUR HOSPITALITY APPROACH
“Experiential hospitality isn’t about just one event that makes a guest’s stay at our hotel memorable. It’s more like a process that begins from the moment they book their stay.”
—Karen Dunn Shakkour
SVP, Business Management
Experiential hospitality. It’s the personal recognition you deserve from the moment you enter our doors. It’s us knowing your preferred beverage, as well as when and where you like to drink it. It’s having the magazines you love, the foods you favor and the personal amenities you desire awaiting your arrival…without you having to ask.
It’s a level of service that goes far beyond the expected. It’s the heart of Madison Park Hotels.
As part of our business objective, we strive to provide this experience to each of our guests at every possible touchpoint, thereby creating the loyalty and partnerships that ensure our success.
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